Challenge
The ABC Technical Department team is going through some stress to meet organizational requirement to meet a world class maintenance management practices, at the same time the maintenance team is in constant demand for additional resources. In view of the demands the organization started looking for alternative solutions namely outsourcing. ABC Organization being careful about such a strategic change has decided to have a third party opinion, consultation was therefore essential.
Proposal
The aim of the consultation process was to diagnose the current technical and management process and find out what the technical people thought about the services currently provided, how these could be improved and what further improvement should be made by the department and organization. The consultation process provided an opportunity for service users, the tenants, managers and stakeholders to have their say on the current satisfaction level and development of the services.
Outcome
Business Unlimited:
ABC – Recommended Maintenance Management Strategies
We recommended the following basic facets to Best Practices in Maintenance as they will have an impact on ABC organization when integrated, they are:
1. Philosophical and Theoretical Shifts.
2. Understanding Change and Planning.
3. Teamwork.
4. Training.
5. Asset Management.
6. Warehouse/Inventory Control.
7. Corrective Maintenance (CM).
8. Preventive Maintenance (PM).
9. Predictive Maintenance (PdM).
10. Purchasing.
11. Pro-Active Maintenance (PAM).
12. Accountability, setting of KPI’s
• Overview Indicators
• Organizational Structure Indicators
• Stores/Maintenance Parts Management Indicators
• ABC Routine Maintenance Indicators
• Equipment Performance Indicators
13. Reliability Centered Maintenance (RCM).
ABC - Recommended Organization Outsourcing Strategies
We recommended the following basic facets to Best Practices in Outsourcing as they will have an impact on ABC organization when integrated, they are:
1. Identifying Goals and Needs
2. Reasons to Use External Resources
3. Reasons to Use Internal Resources
4. Cost-Benefit Analysis
5. Costs of Outsourcing
6. Costs of Using Internal Resources
7. Making the Decision
8. Decision Flowchart
9. Establishing Analysis Criteria
10. Quantitative Considerations
11. Qualitative Considerations
12. Risks
13. Staffing
14. Business Value
15. Implementing Outsourcing Successfully