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As much as we've grown over the years, we've never forgotten our core values.
Our core values are the pillars that hold us together and keep us standing strong.
They are shared by everyone at Business Unlimited.
Guided by these values, we look forward to bringing you the best possible
Dr. Salim Hajje
Regional Director at Business Unlimited
Hala Kik
Senior Consultant - Strategic Planning & Marketing
Jacqueline Kheiro
Sr. Organization & Administrative Consultant - Director at Business Unlimited
Perla Daher
Human Resources and Training Senior Consultant at Business Unlimited
Paul Aouad
Senior Consultant at Business Unlimited
Bob Barsa
Sales, Marketing & Research Senior Consultant at Business Unlimited
Samar Fares Kfoury
Sr. Management Consultant
Lana EL Moustrah
Sr. QMS Consultant
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Dr. Salim Hajje
Regional Director at Business Unlimited
CONTACT Dr. Salim Hajje
consult@business-unlimited.com

Dr. Hajje has been an entrepreneur for around 25 years. He has started, partnered, consulted, coached and managed businesses all over the world.


Dr. Hajje is an Advisor to private and government institutions among which “The Lebanese Parliament”, “The Lebanese Franchise Association-LFA”, The Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon- CCIABML”, “The Lebanese Association of Certified Public Accountants- LACPA”.


Dr. Hajje is always working to stretch the limits of his knowledge and abilities. He earned his Ph.D. degree in Strategy Management from the University of Michigan and still reads business, management, marketing and selling books hungrily. Dr. Hajje gives talks on management and marketing to several professional groups each year, and delivers comprehensive marketing and management workshops. He likes to share his knowledge, and makes it a practice to give away whatever he can.


Dr. Hajje assists client companies and entrepreneurs to optimize their performance through the recognition and adoption of best known and innovated practices.


Dr. Hajje a leading international multicultural expert in the field of management, marketing, communication and organizational relationships.


Dr. Hajje is the Regional Director of Business Unlimited, strategy consultants.


Dr. Hajje is the President of SMDC - The Society of Management & Development Consultants.


Dr. Hajje is Advisor to the Board at LFA - The Lebanese Franchise Association.


Dr. Hajje a contributor to many publications among which “The Handbook of Management”, as well as author of several Customized Practical Training Manuals and workbooks. Has published several eBooks series like “The Secret Guide Series”, “Executive Secrets Series”, and “Becoming an Entrepreneur Series”. Has written articles in numerous business magazines, “Business Index”, “Management”, “Al-Murakeb”, “Hospitality Magazine”, “Lebanon Opportunities” , “ILOUBNAN”, etc….


Dr. Hajje a mentor and a regular leader, of in-company courses, a lecturer and speaker in many universities and conferences.


Dr. Hajje an NGO Marketing and Management expert helps many non-profit organizations, SME Development and humanitarian, locally and internationally.


Dr. Hajje works closely with clients identifies and implements agreed strategies, through a comprehensive range of consultancy services.


Dr. Hajje’s experience is the result of over 25 years career in key positions at senior level of international consultancies and as a top level Director. This have provided him with a strong blend of sharp end business experience plus analytical and implementation abilities. It enables him either to undertake project bases consultancy or to act as an interim director when “hands-on” help is needed


These businesses showed Dr. Hajje how to plan, develop and turn new ideas and opportunities into reality, to not only research a market but how to create one.


His business acumen was internationally recognized several times and won many titles, certificates and awards

Hala Kik
Senior Consultant - Strategic Planning & Marketing
CONTACT Hala Kik
consult@business-unlimited.com

As a strategic planner I provide strategies for current and future growth of clients organization by suggesting changes or improvements to current business plans, policies and procedures. I am part of a team of highly qualified experts at Business Unlimited.


Qualifications

- My main qualifications include strong knowledge of concepts, practices and procedures related to the business discipline of the organization, as well as good judgment to plan and accomplish strategic goals.

Analysis Responsibilities

- Responsible for Strategic planning, I have earned through my years of service with Business Unlimited extensive analysis knowledge of clients organization's business goals and what factors will contribute to or impede the ability to obtain those goals. This includes identifying the organization's strengths and weaknesses, finding areas for improvement or considering consequences of not implementing new strategies. Other areas of analysis includes comparison of competitors' current and future strategies, review of current and future financial needs, and forecasting future economic and consumer trends.


Planning Responsibilities

- After careful analysis, As a strategic planner I suggest changes for the organization by providing comprehensive reports regarding improvements or changes needed to reach current and future goals. This can include suggesting additional funding for specific business units, hiring or terminating staff, and restructuring an organization.

Jacqueline Kheiro
Sr. Organization & Administrative Consultant - Director at Business Unlimited
CONTACT Jacqueline Kheiro
jkheiro@business-unlimited.com

Assisting client companies and entrepreneurs to optimize their performance through the recognition and adoption of best known and innovative practices.


Leading and hands-on coaching a team of international multicultural experts in the field of franchising, management, marketing, communication and organizational development and relationships.

Responsibility : Plan, direct, and coordinate company’s and clients’ resource management activities to maximize the strategic use of resources and maintain functions such as business process optimisation, customer & employee satisfaction, recruitment, policies & procedures, and regulatory compliance.


¨ Analyze & Administer the MIS system to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology.

¨ Concepting & writing of franchise operations manuals and standard operating procedures and policies.

¨ Train franchise operations team on the use of manuals and emplementation in their day to day business to ensure conformity to the concept standards.

¨ Follow-up and ensure that operations personnel maintain high quality of work both in products & services rendered.

¨ Allocate human resources, ensuring appropriate matches between personnel.

¨ Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

¨ Analyze training needs to design employee development, training and development programs.

¨ Develop, administer and evaluate applicant tests.

¨ Identify staff vacancies and recruit, interview and select applicants.

¨ Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

¨ Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

¨ Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

¨ Prepare and follow budgets for personnel operations.

¨ Prepare personnel forecast to project employment needs.

¨ Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

¨ Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

¨ Contract with vendors to provide employee services, such as food service, transportation, or relocation service.


Specialties:

-Training & Coaching – Delivered & Contributed

-Franchisor Success Strategies

-Franchise Operations Manuals Conception & Development

-New Management Techniques and Practice

-Recruitment Methodology

-Techniques for Conflict Resolution Management

-Stress Management

-Filing and Record Management

-Debt Recovery

-Managing Cash flow

-Overdrafts and Bank Loans

-IT Disaster Prevention

-Franchisee & Franchisor Relationship Building

-Leadership and Building on our E.Q.

-CRM Strategies

-Employees’ Performance Appraisal System

-Time Management

-Key Performance Indicators

-Credit Control

-Cost Control

-Managing your Creditors

-Choosing your MIS

Perla Daher
Human Resources and Training Senior Consultant at Business Unlimited
CONTACT Perla Daher
hr@business-unlimited.com

Consulting & Managing HR operations, including:


-Developing and managing the HR Strategy & HR Systems to ensure full alignment to overall strategy and culture across the company.

-Developed Job and Competencies Model to support staffing and development.

-Design of organizational structures, job grading and rewards system to ensure competitiveness.

-Coaching & recruiting employees at all levels of the organization.

-Ensured talent development through strategic recruitment, succession planning, competencies assessment/development.

-Defining, developing and documenting HR processes, policies and procedures.

-Providing staff training, orientation and career development plans.

-Managing the administration of the human resources policies, procedures and programs, benefits and training & development.

-Managing regular staff appraisals and reviews and ensuring staff have opportunities for ongoing Development. (Preparing and conducting of Performance Appraisals).

-Preparing Job descriptions and Job Specifications for all managers and employees.

Paul Aouad
Senior Consultant at Business Unlimited
CONTACT Paul Aouad
paouad@business-unlimited.com

Since the 2000 worked on special consulting missions with Business Unlimited mainly in Feasibility studies, organization restructuring, HR diagnosis and SWOT analysis.


Currently as consultants we help firms restructure their organization and grow sustainably in the following main ares; Finance & Administrative operations for SMEs, Analyzing performance, Coordinating programs, Delegating responsibility, Evaluating performance, Executing programs, Improving techniques, Increasing sales, Monitoring tasks, Motivating people, Organizing people and tasks, Planning, Prioritizing, Recruiting and hiring, Reorganizing, Restructuring, Reviewing, Scheduling, Supervising. Developing Franchise Concepts, Operations & Training Manuals, Feasibility studies. Financial studies, Financial analysis. Business plans. Accounting

Bob Barsa
Sales, Marketing & Research Senior Consultant at Business Unlimited
CONTACT Bob Barsa
bbarsa@business-unlimited.com

Bob Barsa has been Project Manager for Business Unlimited since 2005. With over 25 years of sales, marketing and sales operations experience, he manages the operations of most BU projects and maintains special expertise in sales & distribution of nationally manufactured products, insurance, financial services, F&B, franchising, packaging and building industries.


Bob received his BS from The USJ (1977) with a major in Business Marketing. He also is an Entrepreneur and has leaded many companies internationally.As a Sales Operations and Sales Manager he defined and created many sales process and practices that were required in a number of industries. Bob received many certifications and awards from local, regional and global bodies.

Samar Fares Kfoury
Sr. Management Consultant
CONTACT Samar Fares Kfoury
sfares@business-unlimited.com

Through my experience as manager with a client and later as a consultant with Business Unlimited I have gained a wealth of proactive strategies and techniques, designed to make franchise programs start and grow effectively.


Conducted project management activities dedicated exclusively to franchise development, management training and consulting for firms launching or engaged in local, regional and international franchise and licensing expansion programs.


Organized all franchise department functions and instructed staff, implementation of compliance programs to manage documents, organize files and control dissemination of information.


Have successfully acted as an adviser to franchise companies in the areas of: Franchise Operations, Marketing and Development. Working in conjunction with operations, training, franchise support and mentoring determine and drive growth where it can be sustained through support services.


Assisted franchise organizations to recruit franchisees and best understand candidates, their work/personal profiles and why that profile was a complement for their organization, its goals and its plans for growth and development.

Responsible for the domestic franchise system including, operations, local and regional marketing cooperatives, delivery of field and in-house training and implementation of new programs, system updates, technologies and policies.


Plan, direct, and coordinate company’s and clients’ resource management activities to maximize the strategic use of resources and maintain functions such as business process optimization, customer & employee satisfaction, recruitment, policies & procedures, and regulatory compliance.


• Reviewing & Writing of franchise operations manuals and standard operating procedures and policies.

• Train franchise operations team on the use of manuals and implementation in their day to day business to ensure conformity to the concept standards.

• Follow-up and ensure that operations personnel maintain high quality of work both in products & services rendered.

• Analyze training needs to design employee development, training and development programs.

• Develop, administer and evaluate applicant tests.

Lana EL Moustrah
Sr. QMS Consultant
CONTACT Lana EL Moustrah
lmoustrah@business-unlimited.com

Management Consultant:


Providing objective advice and expertise with the aim of creating value, maximizing growth and improving the business performance of companies.


Quality Management System Consultant:


-Coordinates the implementation of the ISO 9001:2008 Quality Management System.

-Verifies compliance of the actual flowcharts and layout with the documented situation.

-Undertakes all duties in accordance with the ISO 9001:2008 Quality Management System.

-Makes sure all personnel use the latest versions for all quality records and processes.

-Makes sure void documents are removed from all points to prevent any unintended use.

-Demonstrates ability to work in a changing environment dealing with multiple tasks consistently and meeting deadlines.

-Conducts and undertakes regular Internal Quality Audits.


HR Consultant:


•Provide leadership and coordination of company Human Resource functions.

•Prepare and maintain company salary structure, job documentation and job evaluation systems.

•Design and conduct new employee orientations.

•Create company strategic training and organizational development plan to meet personal, professional and organizational needs of company employees.

•Evaluate and recommend human resource outsourcing opportunities and identify potential vendors.

•Provide advice, assistance and follow-up on company policies, procedures and documentation.

•Develop and maintain human resources data bases, computer software systems and manual filing systems.

•Perform specific research/investigation into operational issues as requested.

•Evaluating / appraising performance of individuals.

•Responsible for all human resources activities to include employment, labor relations, benefits, training and development.

•Create company strategic recruitment and selection plan

•Interview job applicants, review application/resume, evaluate applicant skills and make recommendations regarding applicant qualifications.

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